Quality Second Hand Guarantee

Terms & Conditions

1. Warranty Overview

Billy Hyde Music provides a voluntary 3 Month Quality Second Hand Guarantee in addition to your rights under the Australian Consumer Law.

This voluntary warranty applies to pre-owned guitars purchased from Billy Hyde Music retail stores or official online sales channels and is valid for three (3) months from the original date of purchase.

This warranty applies to the original purchaser only and is not transferable.

2. Nature of Pre-Owned Goods

This instrument is sold as a pre-owned product.

Its age, prior use, price, disclosed condition, and visible wear are relevant considerations in assessing acceptable quality under the Australian Consumer Law.

Pre-owned instruments may exhibit cosmetic wear, finish ageing, minor marks, patina, and other characteristics consistent with prior ownership.

Any known faults, repairs, modifications, or material defects identified at the time of sale will be disclosed prior to purchase.

3. What the 3 Month Quality Second Hand Guarantee Covers

During the warranty period, Billy Hyde Music will remedy faults that:

• Were not disclosed at the time of sale; and
• Represent a defect in materials or workmanship; and
• Affect the structural integrity or normal playability of the instrument under ordinary use.

Examples may include:

• Structural neck instability (excluding normal seasonal timber movement)
• Truss rod mechanical failure
• Pickup or electronic component failure
• Hardware mechanical failure (tuners, selector switches, potentiometers)
• Bridge or tailpiece failure not caused by misuse

If a covered fault arises, Billy Hyde Music will, at its discretion:

• Repair the instrument; or
• Replace defective components; or
• Provide store credit; or
• Provide a refund where repair is not commercially reasonable.

Any remedy will be provided in accordance with the Australian Consumer Law.

4. What Is Not Covered

This voluntary warranty does not cover:

• Normal wear and tear
• Fret wear
• String wear
• Cosmetic marks, scratches, dents, finish checking or ageing
• Setup adjustments or personal preference changes
• String gauge changes or action adjustments after sale
• Seasonal timber movement due to humidity or temperature variation
• Battery replacement
• Consumable items

This warranty does not cover damage resulting from:

• Accidental damage or impact
• Neglect or improper storage
• Exposure to excessive heat, cold, or humidity
• Unauthorised modification or repair
• Use outside normal playing conditions

Issues that were clearly disclosed, photographed, or visible at the time of purchase are excluded from this voluntary warranty.

5. Warranty Claim Process

If you believe your instrument has developed a fault:

• Contact the original Billy Hyde Music store of purchase.
• Return the instrument for inspection.

Billy Hyde Music reserves the right to inspect and assess the instrument before determining whether the issue is covered under this voluntary warranty.

Customers are responsible for transport of the instrument to the store unless otherwise agreed in writing.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Quality Second Hand Guarantee operates in addition to and does not limit any rights or remedies available under the Australian Consumer Law.

7. Limitation of Liability

To the extent permitted by law, and subject to the Australian Consumer Law, Billy Hyde Music’s liability under this voluntary warranty is limited to the remedies outlined above.