Quality Second Hand Guarantee

Pre-loved, with peace of mind

Every pre-owned guitar we sell comes with our voluntary 3 Month Quality Second Hand Guarantee, on top of your rights under the Australian Consumer Law.

3 monthsfrom the original date of purchase
Upfrontknown faults and repairs disclosed before you buy
In store or onlinecovers our stores and official online channels

Release date: 11th March 2026

1. Warranty overview

Billy Hyde Music provides a voluntary 3 Month Quality Second Hand Guarantee in addition to your rights under the Australian Consumer Law.

This voluntary warranty applies to pre-owned guitars purchased from Billy Hyde Music retail stores or official online sales channels and is valid for three (3) months from the original date of purchase.

This warranty applies to the original purchaser only and is not transferable.

2. Nature of pre-owned goods

This instrument is sold as a pre-owned product.

Its age, prior use, price, disclosed condition, and visible wear are relevant considerations in assessing acceptable quality under the Australian Consumer Law.

Pre-owned instruments may exhibit cosmetic wear, finish ageing, minor marks, patina, and other characteristics consistent with prior ownership.

Any known faults, repairs, modifications, or material defects identified at the time of sale will be disclosed prior to purchase.

3. What the guarantee covers

During the warranty period, Billy Hyde Music will remedy faults that:

Were not disclosed at the time of sale; and
Represent a defect in materials or workmanship; and
Affect the structural integrity or normal playability of the instrument under ordinary use.

Examples may include:

Structural neck instability (excluding normal seasonal timber movement)
Truss rod mechanical failure
Pickup or electronic component failure
Hardware mechanical failure (tuners, selector switches, potentiometers)
Bridge or tailpiece failure not caused by misuse

If a covered fault arises, Billy Hyde Music will, at its discretion:

Repair the instrument; or
Replace defective components; or
Provide store credit; or
Provide a refund where repair is not commercially reasonable.

Any remedy will be provided in accordance with the Australian Consumer Law.

4. What is not covered

This voluntary warranty does not cover:

Normal wear and tear
Fret wear
String wear
Cosmetic marks, scratches, dents, finish checking or ageing
Setup adjustments or personal preference changes
String gauge changes or action adjustments after sale
Seasonal timber movement due to humidity or temperature variation
Battery replacement
Consumable items

This warranty does not cover damage resulting from:

Accidental damage or impact
Neglect or improper storage
Exposure to excessive heat, cold, or humidity
Unauthorised modification or repair
Use outside normal playing conditions

Issues that were clearly disclosed, photographed, or visible at the time of purchase are excluded from this voluntary warranty.

5. Warranty claim process

If you believe your instrument has developed a fault:

Contact your storeContact the original Billy Hyde Music store of purchase.
Bring it inReturn the instrument for inspection.
We assess itBilly Hyde Music reserves the right to inspect and assess the instrument before determining whether the issue is covered under this voluntary warranty.

Customers are responsible for transport of the instrument to the store unless otherwise agreed in writing.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Quality Second Hand Guarantee operates in addition to and does not limit any rights or remedies available under the Australian Consumer Law.

7. Limitation of liability

To the extent permitted by law, and subject to the Australian Consumer Law, Billy Hyde Music’s liability under this voluntary warranty is limited to the remedies outlined above.

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