Gift Card

Gift Card Terms & Conditions:
Reviewed 28th October 2021

Product Issuer:

Dale Cleves Music Pty Ltd
87 Winston Ave
DAW PARK SA 5041

Participating Stores:
Billy Hyde Music - 118 Richmond Road, Marleston SA 5033
Billy Hyde Music - 242 Whitehorse Road, Nunawading VIC 3131

1. These Terms

1.1 You agree to these Terms when you purchase, activate, redeem, enquire or attempt to use a Gift Card.

1.2 The Issuer may amend these Terms at any time without notice.

1.4 Where you purchase these Gift Cards as a personal or business gift, or for other business uses approved by the Issuer, you must ensure that the end gift card holder is made aware of these Terms, including the expiry date.

2. Purchase of Gift Card

2.1 The Issuer issues physical gift cards (Physical Gift Cards)

2.2 Physical Gift Cards may be purchased from the Issuer instore only.

2.3 eGift Cards are not available.

3. Redemption of Gift Card

3.1 A Gift Card has no value unless activated in the Issuer’s gift card system (System) and payment has been made.

3.2 A Gift Card may be redeemed for goods and services purchased in store only at the issuing stores physical store.

3.3 A Gift Card is currently unable to be redeemed online.

3.4 On presentation of a Gift Card to the issuing store, the Issuer procures the Store to provide credit up to the balance of the Gift Card as identified in the System, against the purchase price. If the purchase price exceeds the balance of the Gift Card, the gift card holder must pay the difference using another payment method. No change will be given and any balance on the Gift Card may only be used in whole or in part against future purchases.

4. Expiry Date

4.1 A Gift Card expires 36 months from date of issue.

4.2 Any balance remaining on a Gift Card after the expiry date will not be able to be redeemed by the Gift Card holder.

4.3 A Gift Card cannot be re-activated at any time.

5. Exclusions

5.1 A Gift Card presented in altered, fraudulent or defaced form will not be able to be redeemed by the Gift Card holder.

5.2 A person may be asked to verify, to the reasonable satisfaction of the Store, that they are authorised to redeem a Gift Card on behalf of the original purchaser or the person named in the System.

5.3 A Gift Card cannot be redeemed by email, phone or fax, to pay a store credit account, to pay an interest free deposit or a repayment, or to purchase goods or services that a Store is not permitted to supply to a person by law.

5.4 A Gift Card cannot be redeemed for goods and services on billyhydemusic.com.au.

5.5 A Gift Card cannot be reloaded, used for cash advances or redeemed for cash.

5.6 A Gift Card cannot be used to purchase other Gift Cards.

5.7 A Gift Card cannot be exchanged for a different brand, denomination or type of Gift Card.

5.8 A Gift Card at all times, remains the property of the Issuer, and must not be resold or re-valued by a person, without the express written consent of the Issuer.

6. Transaction Enquiries

6.1 The Gift Card balance and expiry date may be checked by you at any time by phoning Billy Hyde Music on 1300 245 594.

6.2 The System will be conclusive evidence of the balance, history and expiry date of a Gift Card.

6.3 Where a Gift Card has an Access Pin, the Access Pin must be provided to gain access to the card information.

7. Lost and Stolen Gift Cards

7.1 A Gift Card must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen.

7.2 A Gift Card will only be reissued, refunded or honoured where the Gift Card is shown to be faulty or damaged due to the fault of the Issuer, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.

8. Liability

8.1 Gift Card holders are responsible for the use and safety of their Gift Card at all times.

8.2 To the extent permitted by law, Issuer, are not liable to any person for any loss or damage (including direct or consequential loss), nor will they be in default of these Terms for failure to observe or perform any of their obligations under these Terms, for any reason or cause, which could not, with reasonable diligence, be controlled or prevented.

9. Privacy

9.1 A Gift Card holder may be required to provide proof of identity.

10. Enquiries and Complaints

10.1 Where a person has a complaint or enquiry about Gift Cards, they should contact the Issuer at 1300 245 594.

10.2 Where a person has a complaint or enquiry about goods or services purchased by a person using a Gift Card, they should contact the relevant store where they purchased the goods or services.