Cancellation policy

Back orders
 
Some products on our website can be ordered while we don't have stock on hand. These are marked Back order on the product page, in your cart and at checkout.
 
What a back order means
- We don't have stock of this item at present.
- You have secured the price shown at the time of your order.
- Our team will dispatch the first available stock to you as soon as it arrives.
- We'll keep you updated by email, including when your order is on its way.
 
If it takes longer than 4 weeks
If we can't dispatch your back ordered item within 4 weeks of your order, we'll contact you and you can choose to:
- keep waiting for stock, with your price still secured; or
- cancel the item and receive a full refund.
 
Questions
For an update on your back order, call us on 1300 245 594 or email web@billyhydemusic.com.au. For returns and refunds on delivered items, see our Customer Order, Returns and Exchanges Policy: https://billyhydemusic.com.au/pages/refunds-exchanges