Terms and Conditions

Terms & Conditions

These Terms & Conditions apply to the ordering, purchase, and delivery of goods from our business, forming a contract between you and Dale Cleves Music Pty Ltd (“we”), trading as Billy Hyde Music, ABN 90 007 894 046, located at 87 Winston Avenue, Daw Park, South Australia 5041. By placing an order, you agree to be bound by these Terms, as amended from time to time, in conjunction with our Customer Order, Returns & Exchanges Policy.

1. Placing Orders for Goods

When you place an order, a separate delivery fee may apply for each individual order, and we cannot consolidate multiple orders. You can order as many items as you wish, subject to any quantity restrictions. We will not be held liable for delays or failure to process your order due to inaccurate or incomplete information provided by you.

Billy Hyde Music is not liable for any losses you or a third party suffer if your payment details (such as credit card or PayPal account) are used fraudulently or in an unauthorised manner, except as required under the Competition and Consumer Act 2010 (Cth).

Some items may be available on Backorder. This means we do not currently have stock but will secure the first available stock from our supplier. Backorders have no guaranteed supply period, and if we are unable to supply the item, we will issue a full refund.

Stock showing ONLINE on our website is stock that may be located in our supplier warehouses and not physically in our retail store. 

2. Price and Payment

  • All prices are in Australian Dollars and include GST unless otherwise stated.
  • Prices are subject to change without notice. However, if you have placed an order at a specific price, we will supply the goods at that price unless the order is affected by a genuine pricing error.
  • We do not guarantee that our online prices will match in-store prices due to additional costs associated with handling and displaying products.
  • Payment can be made by credit card via ANZ Worldline, ZipPay or through PayPal. Payment details must match the name of the order.
  • If large credit card payments are made, we may contact you for further identification and security checks before dispatching the goods. If security checks are unsatisfactory, we may cancel the order and issue a refund.
  • All vouchers used on our website will be verified for accuracy with the customer. 

3. Dispatch and Shipping

Orders will generally be dispatched within 48 business hours unless the item is out of stock. You are responsible for providing the correct shipping address, and we do not ship to PO Box addresses or parcel lockers. If your delivery address is incorrect, we may charge a re-delivery fee.

Items sent by courier are available for tracking by the carriers website which will be provided to you. If the delivery attempt is unsuccessful, you may be charged a re-delivery fee.

Delivery Information:
We encourage you to carefully read our Delivery Information before completing your order, particularly if the items are being delivered to your address. This will help ensure a smooth delivery process, as it includes important details regarding delivery timelines, carrier services, and additional fees for re-delivery or changes to shipping addresses.

4. Damaged Items in Transit

If an item is damaged during transit, do not sign for the package. Signing indicates you accept the item as undamaged. If your item is damaged, contact us within 24 hours. Please refer to our Customer Order, Returns & Exchanges Policy for return instructions.

5. Order Cancellations and Change of Mind

Please choose carefully as we do not provide refunds for change of mind. We encourage you to carefully review your order before submitting it. Refunds may only be provided for faulty goods as outlined in our Customer Order, Returns & Exchanges Policy.

We reserve the right to cancel any order if we cannot contact you using the provided details. If we cancel an order, any payments made will be refunded, but delivery fees will not be refunded unless required under warranty conditions.

6. Return Policy: Repair, Replace, Refund

You are entitled to a remedy under Australian Consumer Law if your product is faulty, not as described, or within the manufacturer’s warranty period. Faults caused by misuse or mishandling are not covered.

  • Minor problems: You are entitled to a free repair, replacement, or refund.
  • Major problems: We will offer an inspection and repair, replacement, or refund depending on the situation.

Before returning any product, you must first contact us to approve the return. If we approve your return, you will be provided with return details. You are responsible for arranging the return of goods unless otherwise agreed.

If an item is found to be not faulty, you may be required to pay for return shipping or inspection costs, which will be outlined before the return is processed.

7. Return and Warranty Procedure

To initiate a return or warranty request, contact us on 1300 567 642 or via our Contact Us page with your details, including the product name, invoice number, and fault description. Returns must be made within 10 business days of approval. We will not accept liability for damage that occurs during transit, so please pack items carefully.

If the product is found to be faulty, we will repair, replace, or refund the item as per the warranty conditions. If a refund is issued, it will be processed within 2 business days via the original payment method.

8. Privacy and Security

Personal information provided during the ordering process will be used in accordance with our Privacy Policy. We may also send you marketing information unless you opt out. All payment information is processed securely through ANZ Worldline, and we do not store credit card information on our website.

9. Disclaimer and Liability

We strive to keep all information on our website accurate and up to date, but prices, product details, and availability may change. We are not responsible for any inaccuracies or errors on the website and do not guarantee that the website will be available at all times due to technical issues beyond our control.

10. Compliance with Terms

By placing an order, you agree to these Terms & Conditions. We reserve the right to update these Terms at any time. The Terms that apply to your order are those in effect at the time of purchase. Please contact us if you have any questions.

11. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us on 1300 567 642 or via our Contact Us page prior to agreeing to them during checkout.

By placing an order, you acknowledge that you have read and understood our Customer Order, Returns & Exchanges Policy and agree to be bound by both this Terms & Conditions and our Customer Order, Returns & Exchanges Policyy.